Legal

Every agreement, policy and disclosure that governs your use of the Miles Plug, the Miles app and our services — in one place.

Contact

Questions about any of it?

• Contact Miles Support — your account, your Plug, your membership, an order.
• privacy@mileslabs.com — privacy inquiries: your data, what you share, and the rights in the Privacy Policy.
• legal@mileslabs.com — legal inquiries, including legal process and anything in the Terms or a supplement.

Policies

These four govern your purchase and use of Miles. They are linked at the foot of every page.

• Terms of Service — the agreement between you and Miles Labs, covering your account, your Membership, Crash Response, Roadside Assistance, and how disputes are handled.
• Privacy Policy — what we collect, how we use it, who we share it with, and the choices and rights you have.
• Shipping, Returns & Refunds — free shipping, the 60-day money-back guarantee, how to return a device, and how prepaid Memberships are refunded.
• Limited Warranty — the one-year warranty on the Miles Plug: what it covers, what it does not, and how to make a claim.

Supplements

Each supplement sits under the Terms of Service and adds detail for one part of the service.

• Roadside Assistance Terms — what roadside assistance covers and the limits that apply to each type of service.
• Crash Response Disclosure — how crash detection works, what is shared with responders, and its limits.
• AI Assistant Disclosure — the provider behind the in-app assistant, what it is given, and what it is not for.
• Law Enforcement Guidelines — how Miles handles legal process, what information may be available, and how emergency requests are treated.

Your data

• Your data — how to delete your account, get a copy of your data, and change what you share, with or without the app.

Device compliance

• FCC Compliance — FCC ID, Part 15 statements and RF exposure information for the Miles Plug.