Refund policy

Free Shipping. 60 Days to Decide

Every Miles Plug ships free to all 50 states with a tracking link the moment it’s on its way. Not for you? Send it back with 60 days for a refund

1. What this policy covers

This policy applies to purchases of the Miles Plug from mileslabs.com. Devices bought from a retailer follow that retailer's policy. Membership terms are in the Terms of Service (§4).

2. Shipping

  • Free standard shipping on every order, to all 50 U.S. states; we email a tracking link when your order ships.
  • Orders typically ship within 1–2 business days; standard delivery usually arrives in 3–5 business days. Expedited options may be offered at checkout.

3. 60-day money-back

If Miles isn't the right fit, return the device within 60 days of purchase for a refund of the device and any Membership you prepaid, minus a $10 flat return fee that covers return shipping, handling, and restocking. If the item arrived defective, we waive the return fee and cover everything.

If you use Crash Response or Roadside Assistance during the 60-day window, the money-back guarantee no longer applies to that Membership.

If your order included a Miles Plug with a 3-year Guard Membership (which includes a free device), return the Plug with your cancellation, or $99 for the device is deducted from your refund in addition to the return fee.

Bought a Membership without a device (for example, for a Plug purchased elsewhere)? Same window: a full refund within 60 days of purchase of the Membership, with no return fee since there is nothing to ship back.

4. How to return

  • Visit mileslabs.com/support to submit a ticket and select Product Return;
  • We'll email a prepaid return label and a return code.
  • Return the Plug in its original condition and original packaging within 14 days of receiving the label.
  • Once we receive your return at our warehouse, we verify it within 3–5 business days. After verification, we process your refund within 5–7 business days, issued to your original form of payment.

5. Prepaid membership and cancellation

Refunds of prepaid Membership within the 60-day window are handled under this policy. Membership after the 60-day window is governed by the Terms of Service (§4). You pay at checkout, but the 60 days gives you time to set up your Miles plug without starting your Membership term. Your Membership term starts when you set up and activate your Plug, or 60 days after purchase, whichever comes first. Memberships do not auto-renew; after your term ends, Miles provides a 30-day grace period and then your service stops unless you purchase a new term (see the Terms of Service, §4).

6. Retailer purchases

Devices purchased from a retailer (for example, Amazon) are subject to that retailer's return policy, not this one.

7. Exceptions

We may decline or adjust a return that is fraudulent, abusive, or outside these terms, and we may grant exceptions at our discretion.

For the complete terms that govern your purchase and use of Miles, see our Terms of Service.