Terms of Service

The agreement governing your use of the Miles device, app, and services.

Last updated: June 24, 2026 · Miles Labs, Inc.

1. Introduction and Acceptance

These Terms of Service (the “Terms”) are a binding agreement between you and Miles Labs, Inc. and, where applicable, its subsidiary Miles Labs Insurance Services, LLC (together, “Miles,” “we,” “us,” and “our”), governing your purchase and use of the Miles Plug device (the “Device”), the Miles mobile application (the “App”), our website, and related services (together, the “Services”). By accessing or browsing our website, creating an account, activating a Device, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

2. Eligibility and Accounts

You must be at least 18 years old and a U.S. resident to create an account and purchase the Services. A driver added to an account must be at least 14 years old and must hold a valid learner’s permit or driver’s license as required in their state; no one under 14 may be added as a driver. Drivers who are minors (under 18) may be added only with the verifiable consent of the account holder, who must be the parent or legal guardian or otherwise have authority to consent on the minor’s behalf. We rely on parental consent to govern the participation of all minor drivers, including teen drivers operating under a learner’s permit
You are responsible for the accuracy of your account information, for keeping your credentials secure, and for activity that occurs under your account.
You are responsible for informing everyone you authorize to drive — including household members and, for a business account, employee or other drivers — about the Services and the data they collect, and for obtaining any consents required from them.
Each driver who operates a vehicle equipped with a Miles device must hold a valid driver’s license or learner’s permit as required in their state and must operate the vehicle in compliance with applicable law. You are responsible for ensuring this for every driver you authorize. Miles does not verify any driver’s license status and is not responsible for any unlicensed or unlawful operation of a vehicle.

Notice to other drivers. Because the Device collects precise location and driving data for the vehicle in which it is installed, you must inform everyone who drives that vehicle that the Device is present and that the Services collect location and driving information, and you are responsible for obtaining any consent required from those drivers and from regular passengers. You represent that you own the vehicle or are otherwise authorized to install the Device in it and to enable the Services for it.

3. The Miles Plug Device

Purchase. Devices are sold through mileslabs.com and authorized channels including Amazon. Your purchase is also subject to the applicable channel’s terms at the point of sale.
Installation and use. The Device plugs into your vehicle’s OBD-II port. You are responsible for installing and using it consistent with our instructions and applicable law, and for confirming compatibility with your vehicle. You must plug the Device directly into the vehicle’s OBD-II port without any intermediate adapter, splitter, or extension unless Miles expressly provides one, and you must not open, modify, disassemble, or tamper with the Device. Improper installation, modification, or use of an unapproved adapter may impair the Services, damage the Device or your vehicle, and void the warranty.

5.4 Business and Fleet Use; Employer Obligations

You may use the Services for a business — for example, to monitor vehicles you own or operate or the driving of your employees. If you do, you represent that you are authorized to do so, and you are solely responsible for notifying each driver (including employees) that the Device and Services are active and collect location and driving data, and for obtaining any notice, consent, or authorization required by applicable law, including employee-monitoring, privacy, labor, and consumer-protection laws. You will use the Services in compliance with those laws, and Miles is not responsible for your compliance with laws governing the monitoring of employees or other drivers.

Changes, eligibility, and misuse. We may change roadside coverage, caps, and limits with notice; decline service we reasonably believe is fraudulent or abusive; and decline service for, or charge additional fees for, vehicles not covered by an active Guard subscription. See our Roadside Assistance terms.
No responsibility for vehicle damage. Miles is not responsible for any damage to your vehicle or property arising from roadside services performed by the Roadside Provider or its independent local providers; those services are performed by independent third parties, and any related claim is between you and that provider.
Vehicle compatibility and diagnostic data. The data, diagnostics, and features available through the Device depend on your vehicle’s make, model, and year and on what the vehicle manufacturer makes available through the OBD-II port. Not all data or features are available for all vehicles, and manufacturers may change what they support at any time. Miles does not guarantee compatibility with your vehicle or the availability of any particular data or feature.
Warranty. The Device is covered by a one (1) year limited warranty from the date of purchase, as described in our Limited Warranty. Except as expressly stated, the Device is provided without other warranties, as described in Section 10.
Returns. Devices purchased from mileslabs.com may be returned within 60 days of delivery for a refund of the device and any prepaid membership, less a flat return fee (waived if the item was defective or incorrect); we provide a prepaid return label. Full details are in our Shipping & Returns Policy. Devices purchased from a retailer (such as Amazon) are subject to that retailer’s return policy.
Orders, pricing, and risk of loss. All orders are subject to acceptance and availability. Our order confirmation acknowledges your order but is not acceptance; a contract is formed when we ship the Device. We may refuse, limit, or cancel an order (including for pricing or stock errors or suspected fraud), and we will honor the price shown when your order is accepted. Physical Devices are sold under a shipment contract, so risk of loss and title pass to you when we deliver the Device to the carrier.
Selling or transferring your vehicle. Before you sell, transfer, return, or dispose of a vehicle in which a Device is installed, you must either remove the Device from the vehicle or end the Services for that vehicle in the App, so that the Services no longer collect location or driving data for a vehicle you no longer own or control. If you leave the Device with the vehicle for a new owner, you are responsible for removing the vehicle and Device from your account and for the handoff to the new owner.

4. Subscriptions, Billing, and Cancellation

Subscriptions. An active membership is required for the Device to work. Miles Guard provides the app, driving insights, vehicle diagnostics, real-time location, alerts, and the Miles Score, together with crash response and roadside assistance (Sections 7–8). Memberships are purchased and managed on mileslabs.com, are offered in one-, two-, and three-year terms, and may be offered in bundles (for example, a multi-year membership with a discounted or included Device). You pay for the full term at checkout. Your term begins when you apply the membership in the Miles app — not when you buy it, and not when the Device is delivered. Any promotional offer is applied at checkout, as a discount or as bonus service time.
Fees and payment. Fees, terms, and any bundle details are those presented at checkout on mileslabs.com. Purchases on mileslabs.com — both Devices and memberships — are processed through our e-commerce provider, Shopify, and its payment processing. You authorize us and our processors to charge your selected payment method. Purchases made through a retail channel (such as Amazon) are also subject to that channel’s terms.
No automatic renewal. Memberships do not renew on their own, and nothing is charged at the end of a term. To continue after a term ends, you purchase a new one.
Cancellation. Because nothing renews automatically, there is no renewal to cancel. You may stop using the Services at any time; see Refunds below for when a purchased term is refundable.
Refunds and changes. Except where required by law, stated at purchase, or under the 60-day money-back guarantee described in our Shipping & Returns Policy, subscription fees are non-refundable. We may change pricing for future terms with notice as required by law.
Effect of membership ending. An active membership is required to use the Services. If your membership ends and is not replaced, the Services — including the app’s driving insights and any Guard crash response and roadside features — will stop.

5. The Services and Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App and Services for your personal or internal business use. You agree not to: use the Services unlawfully or to harass or harm others; interfere with or attempt to circumvent the security of the Services; reverse engineer or copy the Services except as permitted by law; resell or commercially exploit the Services; use the Device or Services to locate, track, monitor, or surveil any person without their knowledge and consent or in violation of applicable law (including stalking, harassment, and electronic-surveillance laws); or interact with the App while driving. You must not use the Services in any way that is unsafe or prohibited by law.

5.1 AI Assistant

The Services include an in-app AI assistant. The assistant is powered by a third-party AI model provider; we may change or add equivalent AI providers at our discretion, with notice where required. When you use the assistant, your inputs and the context assembled to answer you — which may include your precise location, vehicle, trip data, and images you share — are processed by that provider under its terms. The assistant is informational only. It is not professional advice and is not a substitute for professional, insurance, legal, medical, or emergency advice, and it does not make any insurance eligibility, underwriting, or pricing decision. In an emergency, dial 911 or your local emergency number; do not rely on the assistant. You are responsible for how you use the assistant’s output. See our AI Assistant Disclosure for the provider we use and how the assistant processes your information.

5.2 Messaging and Text Communications

With your consent, Miles and its providers send you account, safety, and service messages and, if you opt in, marketing messages by text (SMS), push notification, and email. Message frequency varies and message and data rates may apply. You can opt out of marketing texts at any time by replying STOP to a Miles marketing text; opting out of marketing messages does not stop non-promotional service or safety messages, including crash-response and roadside communications. Texting is not a channel for customer support or for emergency, crash, or roadside help. Consenting to marketing messages is not a condition of buying the Device or Services. Wireless carriers are not liable for delayed or undelivered messages. Emergency-related contact consent is addressed in Section 7.6.

5.3 Service Limitations; No Life-Safety Reliance; Your Responsibility

The Services depend on the Device’s own sensors and the vehicle’s electrical power, and on technology and third parties Miles does not control, including cellular networks, GPS satellite signals, your mobile device and the permissions you grant, and mapping and data providers. The Services are not available everywhere or at all times and may be delayed, inaccurate, or unavailable — for example in remote or enclosed areas, in areas of poor coverage, or because of weather, terrain, network congestion, or a removed, modified, damaged, or disconnected Device.

Except for the crash-response and roadside features described in Sections 7 and 8, the Services are provided for informational and convenience purposes only, are not a safety, security, medical, or emergency service, and should not be relied on for life-safety or other critical purposes. Driving insights, scores, vehicle-health alerts, and diagnostic explanations are informational and are not professional advice. You and the drivers you authorize remain solely responsible for operating and maintaining your vehicle safely, for your own driving, and for your own informed decisions about your vehicle, including whether it is safe to drive; always use your own judgment and follow applicable law.

6. Telematics Data, Miles Score, and Insurance Services

6.1 Insurance-Related Services

Miles Labs Insurance Services, LLC is a licensed insurance producer in select U.S. jurisdictions and operates as a referral agency: it may refer you to one or more insurance carrier partners (“Carrier Partners”) that offer auto and other insurance products; Carrier Partners may also quote bundles or other lines of insurance. Miles Labs Insurance Services does not underwrite, bind, quote, or adjust insurance policies, and does not provide insurance advice, recommendations, or endorsements. The “Insurance Features” are the optional features that let you (i) unlock and share your Miles Score with Carrier Partners and (ii) be referred to a Carrier Partner for a quote. By using the Insurance Features, you agree to the terms in this Section. You may use the Device and non-insurance features without using the Insurance Features.

6.2 Telematics Data We Collect

The Device collects categories of data (“Telematics Data”) including driving behavior data (speed, acceleration, hard braking, cornering, idle time), trip data (start/end times, duration, time-of-day patterns, mileage, odometer), location data (GPS coordinates, heading, course, route, collected at up to 60 points per minute while moving), vehicle and engine data (RPM, throttle, pedal position, steering angle, fuel, engine hours, seatbelt status), diagnostics data (DTCs, MIL status, OBD-II PIDs), and vehicle identification (VIN, year, make, model). Telematics Data is collected automatically while the ignition is on and the Device is connected, transmitted via cellular through a third-party device-and-connectivity provider that acts as Miles’s service provider and does not independently use your data, to Miles servers.

6.3 Miles Driving Insights and the Miles Score

Miles driving insights. Miles may generate its own driving insights or assessments — for example, trip-level grades — within Miles’s own systems to support the Services. Any such internal assessment is generated by Miles, is held within Miles’s environment, is not furnished to any consumer reporting agency and is not shared with insurance carriers, and is not a consumer report. It is part of the Services governed by these Terms, is separate from the Miles Score, and is not affected if you opt out of the Miles Score. Miles may or may not make any such assessment visible to you.

The Miles Score (a feature you can choose to enable). Separately, Miles offers an insurance-grade driving score, based on the vehicle (the “Miles Score”), generated by a consumer reporting agency, LexisNexis Risk Solutions (“LexisNexis”), under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) (“FCRA”). No Telematics Data is furnished to LexisNexis unless and until (a) the feature is live and (b) you affirmatively enable the Miles Score in the App for an enrolled vehicle. If you choose to enable the Miles Score, Miles will furnish a subset of your Telematics Data to LexisNexis in a daily encrypted batch — identity and matching information (name, date of birth, address, and a vehicle identifier), and driving events from the rolling prior 30 days (such as trip start/end, hard braking, hard acceleration, and high-speed events, each with timestamp, location, odometer, speed, and related fields). LexisNexis generates the Miles Score using its proprietary models and provides it to Miles daily, where it is displayed in the App. By default, furnished data is flagged inaccessible to insurance carriers, and no carrier or third party may access your Miles Score or underlying data unless you separately and affirmatively consent to unlock it as described in Section 6.5. You can re-lock it or opt out of the Miles Score entirely at any time (Section 6.7). See our Miles Score & Insurance Disclosure for full details of what is shared and your choices.

6.4 Your FCRA Rights

Because the Miles Score is generated by a consumer reporting agency, you have rights under the FCRA, including the right to access your LexisNexis file once every 12 months at no cost; the right to dispute inaccurate information (LexisNexis must investigate and respond, generally within 30 days); the right to an adverse action notice if a Carrier Partner takes adverse action based in whole or part on your report; and the right to a security freeze. Contact LexisNexis at consumer.risk.lexisnexis.com or 1-800-456-6004.

6.5 Default Protection and Carrier Access Consent

Two-step consent; flagged by default. Collection of Telematics Data and Miles’s own internal driving insights are part of the Services governed by these Terms. The Miles Score adds two separate, affirmative consents. First (Consent 1), to generate the Miles Score you consent to Miles furnishing your driving data to LexisNexis, a third-party consumer reporting agency; no data is furnished to LexisNexis until the feature is live and you give this consent. Second (Consent 2), furnished data is flagged inaccessible to insurance carriers by default, and you must give a separate, explicit consent to unflag it before any carrier can access your Miles Score, as described below.
Carrier access requires your consent. When you choose to use your Miles Score for an insurance quote or referral, you will provide separate, affirmative consent for Miles to instruct LexisNexis to remove the access lock. Only then does your Miles Score become available to Carrier Partners through LexisNexis. This unlock is general — not limited to one carrier.
Revocation. You may revoke carrier access at any time in the App; Miles will instruct LexisNexis to re-lock your data for future inquiries. Revocation does not affect access that already occurred while unlocked.

6.6 Insurance Referrals and Compensation

Miles Labs Insurance Services acts solely as a referral source and does not quote, bind, underwrite, adjust, or service any policy; any policy you obtain is solely between you and the Carrier Partner. Miles Labs Insurance Services may receive compensation from Carrier Partners — commissions, referral fees, or bounties — based on applications, policies, or premiums generated through the Service. This compensation does not increase your premium, which is determined solely by the Carrier Partner. Miles Labs Insurance Services does not rank, recommend, or endorse one Carrier Partner over another. Insurance products are not available in all states.

6.7 Your Choices and Opt-Outs

You may (a) re-lock carrier access, (b) turn off Miles Score generation entirely (stopping transmission to LexisNexis going forward; your existing score is locked and stops updating), or (c) stop all Telematics Data collection by removing the Device. Other Miles features remain available if you opt out of scoring, and opting out of the Miles Score does not affect Miles’s own internal driving insights, which remain part of the Services. Data previously transmitted to LexisNexis is subject to LexisNexis’s own retention policies.

6.8 No Insurance Advice

MILES LABS, INC. AND MILES LABS INSURANCE SERVICES, LLC DO NOT PROVIDE INSURANCE ADVICE. NOTHING IN THE SERVICE, INCLUDING ANY MILES SCORE OR REFERRAL, IS A RECOMMENDATION TO PURCHASE, MODIFY, CANCEL, OR DECLINE ANY INSURANCE PRODUCT. A FAVORABLE MILES SCORE DOES NOT GUARANTEE LOWER PREMIUMS OR COVERAGE. ENABLING, GENERATING, OR SHARING A MILES SCORE DOES NOT GUARANTEE ANY DISCOUNT, SAVINGS, ELIGIBILITY, OR PARTICULAR RATE; CARRIERS MAKE THEIR OWN DECISIONS. YOU ARE SOLELY RESPONSIBLE FOR YOUR INSURANCE DECISIONS.

6.9 State-Specific Disclosures

Residents of certain states — including California, Colorado, and Texas — may have additional rights and receive additional disclosures under applicable state insurance and privacy laws. Nothing in these Terms limits any right that applicable law provides.

7. Crash Response Services (Miles Guard Subscription)

Crash Response is part of the optional Miles Guard subscription upgrade. In this Section, the “Monitoring Provider” means Affiliated Monitoring, the third-party professional monitoring and dispatch center Miles engages to receive crash signals and coordinate emergency response.

7.1 What Crash Response Is

The Crash Response feature uses accelerometer and data from the Device to detect events that appear to be a vehicle crash (a “Crash Event”). When a suspected Crash Event is detected, Miles relays event information to the Monitoring Provider. Based on the apparent severity, the Monitoring Provider will, if a severe crash is indicated, dispatch local emergency services (911 / Public Safety Answering Points, or “PSAPs”) and then attempt to contact you; or, if a less severe crash is indicated, attempt to contact you and then dispatch as needed. The Monitoring Provider may also contact your designated emergency contacts. Crash Response is an assistive convenience feature that depends on technology, networks, sensors, and third parties Miles does not control, and it will not function in all circumstances. It is not an insurance product, a medical or life-safety guarantee, or a replacement for your own judgment and direct contact with emergency services. See our Crash Response disclosure for a plain-language summary of how this feature works.

When a Crash Event is escalated, Miles discloses information to the Monitoring Provider in two stages. At detection, Miles transmits an alarm signal containing your vehicle’s precise GPS location (latitude, longitude, accuracy, and fix type) and the crash time, together with a secure event identifier and links back to Miles. When a Monitoring Provider operator then opens a secure, time-limited incident page, Miles makes available the information needed to coordinate a response, which may include: the driver’s first name and last initial; your vehicle’s year, make, model, color, license plate, and nickname; your account or household name; the crash location, nearest street address, and the vehicle’s last-known position, speed, and heading; your designated emergency contacts’ names, relationships, and phone numbers; and the crash severity, confidence, and related classification.

The Monitoring Provider uses this information to attempt to reach you and your emergency contacts and to request dispatch of local emergency services, and may share relevant information with those responders (911 / PSAPs). Miles protects this information with measures that include encrypting stored contact phone numbers, serving the incident page through a signed link that expires and is revoked when the incident is closed, and logging access to it.

7.2 Not a Substitute for 911

IN AN EMERGENCY, ALWAYS DIAL 911 (OR YOUR LOCAL EMERGENCY NUMBER) YOURSELF WHENEVER YOU ARE ABLE TO DO SO. DO NOT RELY ON CRASH RESPONSE AS YOUR ONLY MEANS OF OBTAINING EMERGENCY HELP.

Crash Response is not an emergency service and is not a substitute for directly calling 911. Miles does not provide emergency, medical, fire, police, or ambulance services and does not dispatch first responders itself. The Monitoring Provider and PSAPs, not Miles, determine whether and how to respond. The Services may not detect a crash, may detect a crash that did not occur, may be unable to determine your location accurately, and may be unable to reach you, the Monitoring Provider, or emergency services. Never delay calling 911 to use or wait for the Services.

7.3 Detection, Confirmation, and Escalation

Detection. The Device monitors accelerometer and signals and applies algorithms intended to identify patterns consistent with a serious crash. Detection generally requires sufficient speed before the event and may not occur for low-speed, stationary, or atypical incidents.
Confirmation. When a suspected Crash Event is detected, the Services are designed to give you an opportunity to confirm you are safe or cancel a false alarm within a short window before escalation.
Escalation. If a serious crash is indicated, or you do not respond, the Services relay event information to the Monitoring Provider per Section 7.1.
False alarms. Crash-detection technology may produce false positives and false negatives. You are responsible for cancelling a false alarm when prompted and able, and may be responsible for resulting charges or fines (Section 7.7).

7.4 Inherent Limitations and Dependencies

You acknowledge the Services have significant inherent limitations and depend on conditions and third parties outside Miles’ control, and may fail to operate, in whole or part, if any of the following is not met:

The Services will not detect all crashes and may register a crash where none occurred.
A properly functioning Device and a working cellular, GPS, and/or data connection are required; the Services will not function without them or in areas of poor coverage.
Location information is approximate and may be inaccurate, delayed, or unavailable.
The Services rely on Device sensors and software, subject to their accuracy and limitations.
You must grant and maintain required App and Device permissions (location, Bluetooth, notifications, background operation); revoking them will impair or disable the Services.
OS updates, settings, power-saving modes, closing the App, other apps, hardware faults, and Device damage (including from a crash) may prevent operation.
The Services rely on third parties Miles does not control, including the Monitoring Provider, wireless carriers, mapping/data providers, and PSAPs and responders, whose availability and performance are not guaranteed.

7.5 Your Responsibilities

You agree to keep your account, vehicle, and contact information accurate; maintain a compatible, properly functioning, connected Device with required permissions; familiarize yourself with the Services; use them lawfully and not while driving; and promptly cancel false alarms when able. You are responsible for all activity through your account and Device.

7.6 Emergency Contacts and Consent to Be Contacted

The Services let you designate emergency contacts and authorize Miles and the Monitoring Provider to contact them and to share information about you and your drivers for emergency response. You authorize Miles to disclose to the Monitoring Provider the information described in Section 7.1 — including information about the drivers on your account — for the purpose of coordinating a response to a Crash Event. By providing an emergency contact, you represent that you have that person’s prior consent to be contacted and to have their name, relationship, and phone number used as described. If a driver on your account is a minor, you represent that you are the parent or legal guardian, or otherwise have authority, to consent to the collection of that minor’s information and its disclosure to the Monitoring Provider and emergency responders for safety purposes. You consent to receive calls, text messages, and notifications (including automated messages) from Miles and the Monitoring Provider in connection with the Services.

7.7 Costs and Responder Fees

There is no separate charge for a Crash Response escalation beyond your subscription, but you are responsible for third-party costs arising from a response — ambulance, towing, roadside, or other services — and for any permit fees, false-alarm fees, or fines imposed by a municipality or responder, whether or not the event was a genuine emergency. Standard carrier message and data rates may apply.

7.8 Acknowledgment and Assumption of Risk

You acknowledge the limitations in this Section, that the Services may fail to operate for reasons outside Miles’ control, and that you remain responsible for your own safety and for contacting emergency services directly. You accept the risk that the Services may not detect a Crash Event, may generate a false alarm, or may otherwise fail, and you will not rely on the Services as your sole means of obtaining emergency assistance.

7.9 Consent to Monitoring; Releases; Not an Insurer

By enabling Crash Response, you consent to the monitoring of crash and signals from your Device by Miles and the Monitoring Provider and to the disclosures described in Section 7.1. Neither Miles nor the Monitoring Provider nor the Roadside Provider is an insurer or an emergency service; the Services are not insurance and are not a substitute for insurance or for emergency services.

To the maximum extent permitted by law, the warranty disclaimers, releases, and limitations of liability in these Terms apply for the benefit of the Monitoring Provider and the Roadside Provider as well as Miles, and those providers are intended third-party beneficiaries of those provisions. To the extent any loss is covered by insurance, you release Miles, the Monitoring Provider, and the Roadside Provider from liability for that loss, and you and your insurers waive any right of subrogation against them, except in cases of gross negligence or willful misconduct. You agree to make these provisions known to other drivers on your account who use these features.

8. Roadside Assistance Services (Miles Guard Subscription)

Roadside Assistance is part of the optional Miles Guard subscription and is provided through our third-party provider, Honk for Help (“Roadside Provider”). Our Roadside Assistance terms, which set out the covered services and limits, are incorporated into and form part of these Terms.

How it works. When you request roadside assistance through the App, Miles shares your location, vehicle information, and contact details with the Roadside Provider, which arranges for a service provider (such as towing, jump-start, lockout, fuel delivery, or tire change) to be dispatched to you.
Third-party service. The Roadside Provider and the local service providers are independent third parties; Miles does not perform roadside services and does not control their availability, timing, quality, or conduct.
Costs and limits. Covered services and any limits (for example, number of events per term, mileage, or service caps) are as described at purchase, in the App, and in our Roadside Assistance terms, which set out the specific limits for each type of service (for example, a maximum towing distance per event, with additional mileage, winch, and special-circumstance charges payable by you). Costs beyond covered limits, and any services not covered, are your responsibility.
No guarantee. Roadside Assistance is a convenience feature provided on a best-efforts basis; response and availability are not guaranteed and depend on location, conditions, and third-party providers.

9. Intellectual Property

Miles and its licensors own all rights in the Services, including the App, software, Device firmware, Miles Score presentation, content, and trademarks. These Terms grant you a limited license to use the Services and do not transfer any ownership. You may not use Miles’ trademarks without permission. Feedback you provide may be used by Miles without obligation to you.

10. Disclaimers of Warranties

EXCEPT FOR ANY EXPRESS LIMITED DEVICE WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MILES DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY CRASH WILL BE DETECTED OR ANY RESPONSE WILL OCCUR OR BE TIMELY, OR THAT THE MILES SCORE WILL RESULT IN ANY INSURANCE OUTCOME.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILES AND ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF LIFE, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS, ARISING OUT OF OR RELATING TO THE SERVICES OR THE ACTS OR OMISSIONS OF ANY THIRD PARTY (INCLUDING THE MONITORING PROVIDER, THE ROADSIDE PROVIDER, CARRIER PARTNERS, PSAPS, AND RESPONDERS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MILES IS NOT LIABLE FOR ANY INSURANCE DECISION BY YOU OR A CARRIER PARTNER, OR FOR PERMIT OR FALSE-ALARM FEES OR THE RESPONSE OR NON-RESPONSE OF EMERGENCY OR TOWING SERVICES. MILES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE TOTAL AMOUNTS YOU PAID MILES FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US $100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including for gross negligence, willful misconduct, or death or personal injury where such limitation is prohibited. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Miles and its affiliates from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your provision of inaccurate information, your failure to obtain an emergency contact’s consent, your violation of these Terms or applicable law, or charges and fees described in Section 7.7.

13. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this Section carefully. It affects how disputes between you and Miles are resolved and, for most disputes, requires individual arbitration instead of court and waives class actions and jury trials.

Informal resolution first. Before starting an arbitration, you agree to first contact us at support@mileslabs.com and give us at least 30 days to try to resolve the dispute informally.

Binding individual arbitration. Except as stated below, you and Miles agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and not in a court. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and Miles agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding, and each waives any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to address unauthorized use of the Services.

30-day opt-out. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing support@mileslabs.com with your name and a statement that you opt out of arbitration. If you opt out, the arbitration agreement and class-action waiver in this Section do not apply to you; the rest of these Terms still apply.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except where applicable consumer-protection law requires otherwise.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new ‘Last updated’ date and, where required, provide additional notice. Material changes will be communicated as required by law or these Terms. Your continued use of the Services after an update means you accept the revised Terms.

16. Miscellaneous

Entire agreement. These Terms, the Privacy Policy (including its supplements), the Miles Roadside Assistance terms, and any terms presented at purchase are the entire agreement between you and Miles regarding the Services.
Deletion and account closure. You may request deletion of your account through the App or by contacting us. When you delete your account, Miles makes your account and household inaccessible immediately and then carries out a durable purge across all of our systems — including derived trip, driving-event, and crash history, saved places, geofence activity, maintenance and diagnostic records, raw location history, stored images and documents, and AI assistant chat history — followed by removal of your profile and login credential; any connected hardware is released. Deleted data also clears from our backups within the backup window (up to 14 days). See the Privacy Policy for further detail on retention and deletion.
Severability. If any provision is unenforceable, the remainder remains in effect.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, or sale.
No waiver. Our failure to enforce a provision is not a waiver.
Suspension and termination. We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms or applicable law, fail to pay, or where reasonably necessary to protect the Services, other users, or the public; where practical we will provide notice. Termination does not relieve you of amounts owed.
Force majeure. Miles is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, severe weather, fire, flood, war, terrorism, civil disturbance, labor disputes, governmental action, public-health emergencies, and failures or outages of utilities, networks, carriers, providers, or the internet.
Electronic communications. You consent to receive communications, agreements, notices, and disclosures from us electronically — by email, through the App, or by posting — and you agree that electronic communications and records satisfy any legal requirement that they be in writing.
Time to bring claims. To the extent permitted by law, any claim or dispute arising out of or relating to the Services or these Terms must be filed within one (1) year after it arises, or it is permanently barred.
Third-party beneficiaries. Except for the Monitoring Provider and the Roadside Provider, who are intended beneficiaries of the disclaimers, releases, and limitations of liability in these Terms (Sections 7, 10, and 11), there are no third-party beneficiaries of these Terms.

17. Contact

Questions about these Terms can be sent to support@mileslabs.com, or by mail to Miles Labs, Inc., 1500 N. Grant St #4877, Denver, CO 80203.