Terms of service

The agreement governing your use of the Miles device, app, and services

Effective Date: September 9, 2026

Contents

1. Introduction and Acceptance

These Terms of Service (the “Terms”) are a binding agreement between you and Miles Labs, Inc. and, where applicable, its subsidiary Miles Labs Insurance Services, LLC (together, “Miles,” “we,” “us,” and “our”), governing your purchase and use of the Miles Plug device (the “Device”), the Miles mobile application (the “App”), our website, and related services (together, the “Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE INSTALLING THE DEVICE AND USING THE SERVICE. By accessing or browsing our website, creating an account, activating a Device, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

These Terms include, without limitation, the following terms, as further detailed below:

  • THIS IS NOT AN EMERGENCY SERVICE. If you are experiencing a roadside crisis or medical emergency, please call 911.
  • We reserve the right to modify these Terms of Use and the Service at any time. Please pay attention to updated Terms of Use.
  • We disclaim warranties and limit our liability as detailed below.
  • We are not an insurance company and do not provide insurance policies or insurance advice.
  • By agreeing to these Terms, you agree to the arbitration clause and class action waiver below that affects your dispute rights.
  • If you subscribe to the Miles Guard Membership, the service includes Crash Response and Roadside Assistance Services. These services are supported through third-party contractors and we do not guarantee that all crashes will be detected or that roadside assistance will always be available. If emergency services are routed to a suspected crash event, you may be responsible for third-party costs (e.g., ambulance, towing).

Provide notice to other drivers of your vehicles. Because the Device collects precise location and driving data for the vehicle in which it is installed, you must inform everyone who drives that vehicle that the Device is present and that the Services collect location and driving information. As between you and us, you are responsible for obtaining any consent required from those drivers and from regular passengers. You represent that you own the vehicle or are otherwise authorized to install the Device in it and to enable the Services for it.

2. Eligibility and Accounts

  • You must be at least 18 years old and a U.S. resident to create an account and purchase the Services. A driver added to an account must be at least 14 years old and must hold a valid learner’s permit or driver’s license as required in their state; no one under 14 may be added as a driver. Drivers who are minors (under 18) may be added only with the verifiable consent of the account holder, who must be the parent or legal guardian or otherwise have authority to consent on the minor’s behalf. We rely on parental consent to govern the participation of all minor drivers, including teen drivers operating under a learner’s permit.
  • You are responsible for the accuracy of your account information, for keeping your credentials secure, and for activity that occurs under your account.
  • You are responsible for informing everyone you authorize to drive — including household members and, for a business account, employee or other drivers — about the Services and the data they collect, and for obtaining any consents required from them.
  • Each driver who operates a vehicle equipped with a Miles device must hold a valid driver’s license or learner’s permit as required in their state and must operate the vehicle in compliance with applicable law. You are responsible for ensuring this for every driver you authorize. Miles does not verify any driver’s license status and is not responsible for any unlicensed or unlawful operation of a vehicle.
  • Minors; non-signatories. If a driver on your account is a minor, you represent and warrant that you are the minor’s parent or legal guardian, or otherwise have full legal authority to act on the minor’s behalf, and that you consent to the minor’s use of the Services on the minor’s behalf and are authorized to, and do, bind the minor to these Terms, including the releases and waivers of subrogation in Section 7.9, the limitation of liability in Section 11, and the arbitration agreement and class-action waiver in Section 13, to the maximum extent permitted by applicable law.

3. The Miles Plug Device

  • Purchase. Devices are sold through mileslabs.com and authorized channels including Amazon. Your purchase is also subject to the applicable channel’s terms at the point of sale.
  • Installation and use. The Device plugs into your vehicle’s OBD-II port. You are responsible for installing and using it consistent with our instructions and applicable law, and for confirming compatibility with your vehicle. You must plug the Device directly into the vehicle’s OBD-II port without any intermediate adapter, splitter, or extension unless Miles expressly provides one, and you must not open, modify, disassemble, or tamper with the Device. Improper installation, modification, or use of an unapproved adapter may impair the Services, damage the Device or your vehicle, and void the warranty.

4. Memberships, Billing, and Expiration

  • Memberships. An active membership (“Membership”) is required to use the Services. The Miles Insight Membership provides cellular data, driving insights, vehicle diagnostics, real-time location, alerts, and the Miles Score; the Miles Guard Membership adds crash response and roadside assistance as described below. Memberships are purchased and managed on mileslabs.com, are offered in various term lengths as shown at checkout (a “Base Term”), each of which includes a 30-day Grace Period described below, (collectively, the “Membership Term”) and are paid up front, in full at checkout for the entire Base Term. Memberships do not automatically renew; renewal is a separate, customer-initiated purchase, as described below.
  • Fees and payment. Fees, Base Terms, and any device or promotional details are those presented at checkout on mileslabs.com. Device purchases and Membership fees on mileslabs.com are processed through our e-commerce provider. You authorize us and our processors to charge your selected payment method. Purchases made through a retail channel (such as Amazon) are also subject to that channel’s terms.
  • No automatic renewal; term start; in-app status. Memberships do not automatically renew and are not billed on a recurring basis. Each Base Term begins on the earlier of (a) the date you activate the Device in the App or (b) the 60th day after the Membership is purchased. Before your Base Term ends, Miles will use reasonable efforts to provide renewal reminders through available channels, which may include the App, email, push notification, and text message (SMS) (see Section 5.2), inviting you to purchase a new term. Miles does not guarantee that any reminder will be delivered to, received by, or reviewed by you. The Membership and Guard status displayed in the App is the controlling source of truth for whether your Membership, Crash Response, Roadside Assistance, and any Period are active. If you take no action, your paid Membership will end at the conclusion of the Base Term and no further charge will be made to your payment method.
  • Returns and money-back window. Device returns and Membership refunds are subject to our Shipping and Returns Policy, which includes time limits, eligibility requirements, and other conditions.
  • Ending your Membership. Because Memberships are fixed-term, prepaid in full, and do not renew automatically, there is no auto-renewal to cancel. You may stop using the services and remove the Device at any time during your Membership Term, but except as described in the returns and money-back bullet above or as otherwise required by law, Membership fees are non-refundable for early termination.
  • Refunds. Except as described in the returns and money-back window bullet above or where required by law or stated at purchase, Membership fees are non-refundable.
  • Effect of base term expiration. If your Base Term ends and you have not purchased a new term, the Services included in your Membership will continue for the Grace Period described below, after which they will stop unless you have purchased a new Base Term. The App will display whether your Services are active, in a Grace Period, or inactive.
  • Grace period. If your Base Term expires without renewal, the Services included in your Membership immediately before expiration may (in Miles’ sole discretion) remain active for an additional 30 days following expiration (to the extent Miles elects to provide any such period, the “Grace Period”), which may allow you more time to decide whether to renew. During the Grace Period, if any, all Terms applicable to those Services will continue to apply, including all eligibility requirements, user responsibilities, disclaimers, releases, waivers of subrogation, limitations of liability, indemnities, dispute-resolution terms, governing-law terms, survival terms, and third-party-beneficiary provisions in these Terms and in any applicable supplement. Notwithstanding the foregoing or anything to the contrary in this Agreement or elsewhere, your Services will stop at the end of the Grace Period unless you have purchased a new Base Term. Miles will use reasonable efforts to provide notices before and during the Grace Period, but Miles does not guarantee that any reminder or notice will be delivered to, received by, or reviewed by you. The status displayed in the App is the controlling source of truth for whether your Services are active, in a Grace Period, or inactive.
  • Free device with 3-year Guard Membership (mileslabs.com only). Customers who purchase a 3-year Guard Membership on mileslabs.com may receive the Device at no additional charge. The 3-Year Guard Membership is sold at its regular price; the membership fee is the same whether or not you take the included Device. If you exercise your return right during the 60-day return and money-back window described above, you must either return the Device or accept a deduction of $99 from your refund in lieu of returning the Device. This offer is not available for devices purchased through Amazon or other third-party marketplaces.

5. The Services and Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App and Services for your personal or internal business use. You agree not to: use the Services unlawfully or to harass or harm others; interfere with or attempt to circumvent the security of the Services; reverse engineer or copy the Services except as permitted by law; resell or commercially exploit the Services; use the Device or Services to locate, track, monitor, or surveil any person without their knowledge and consent or in violation of applicable law (including stalking, harassment, and electronic-surveillance laws, or any court order); or interact with the App while driving. You must not use the Services in any way that is unsafe or prohibited by law. Miles may immediately suspend your access to the Services if we reasonably believe they are being used for any unlawful tracking, surveillance, or stalking purpose, using the Services in any manner that adversely affects the operation or security of the Services, or are otherwise in violation of these Terms.

5.1 AI Assistant

The Services include an in-app AI assistant. The assistant is powered by a third-party AI model provider; we may change or add equivalent AI providers at our discretion, with notice where required. When you use the assistant, your inputs and the context assembled to answer you — which may include your precise location, vehicle, trip data, and images you share — are processed by that provider under its terms. The assistant is informational only. It is not professional advice and is not a substitute for professional, insurance, legal, medical, or emergency advice, and it does not make any insurance eligibility, underwriting, or pricing decision. In an emergency, dial 911 or your local emergency number; do not rely on the assistant. You are responsible for how you use the assistant’s output. See our AI Assistant Disclosure for the provider we use and how the assistant processes your information.

5.2 Messaging and Text Communications

With your consent, Miles and its providers may send you account, safety, and service messages and, if you opt in, marketing messages through available channels, which may include text (SMS), push notification, and email. Message frequency may vary and message and data rates may apply. You can opt out of marketing texts at any time by replying STOP to a Miles marketing text; opting out of marketing messages does not stop non-promotional service or safety messages, including crash-response and roadside communications. Texting is not a channel for customer support or for emergency, crash, or roadside help. Consenting to marketing messages is not a condition of buying the Device or Services. Wireless carriers are not liable for delayed or undelivered messages. Emergency-related contact consent is addressed in Section 7.6. Before your Base Term ends and during any Grace Period, Miles will use reasonable efforts to send Membership renewal and status reminders through available channels, which may include text (SMS), push notification, and email, but Miles does not guarantee that any reminder will be delivered to, received by, or reviewed by you. By providing your mobile number at checkout, you consent to receive any and all text messages standardly prepared or provided by, from or on behalf of Miles. The App remains the controlling source of truth for current Membership and Services status.

5.3 Service Limitations; No Life-Safety Reliance; Your Responsibility

The Services depend on the Device’s own sensors and the vehicle’s electrical power, and on technology and third parties Miles does not control, including cellular networks, GPS satellite signals, your mobile device and the permissions you grant, and mapping and data providers. The Services are not available everywhere or at all times and may be delayed, inaccurate, or unavailable — for example in remote or enclosed areas, in areas of poor coverage, or because of weather, terrain, network congestion, or a removed, modified, damaged, or disconnected Device.

Except for the crash-response and roadside features described below, the Services are provided for informational and convenience purposes only, are not a safety, security, medical, or emergency service, and should not be relied on for life-safety or other critical purposes. Driving insights, scores, vehicle-health alerts, and diagnostic explanations are informational and are not professional advice. You and the drivers you authorize remain solely responsible for operating and maintaining your vehicle safely, for your own driving, and for your own informed decisions about your vehicle, including whether it is safe to drive; always use your own judgment and follow applicable law.

The Services, including any location-tracking or driving-insight features, are not intended to be, and should not be relied upon as, a stolen-vehicle location or recovery service. Use of the Services, including any Miles Score, driving insights, or vehicle-health alerts, does not guarantee any particular safety outcome, reduction in accidents or costs, or other result.

5.4 Business and Fleet Use; Employer Obligations

You may use the Services for a business — for example, to monitor vehicles you own or operate or the driving of your employees. If you do, you represent that you are authorized to do so, and you are solely responsible for notifying each driver (including employees) that the Device and Services are active and collect location and driving data, and for obtaining any notice, consent, or authorization required by applicable law, including employee-monitoring, privacy, labor, and consumer-protection laws. You will use the Services in compliance with those laws, and Miles is not responsible for your compliance with laws governing the monitoring of employees or other drivers.

  • Changes, eligibility, and misuse. We may change roadside coverage, caps, and limits with notice; decline service we reasonably believe is fraudulent or abusive; and decline service for, or charge additional fees for, vehicles not covered by an active Guard Membership. See the Roadside Assistance supplement to these Terms.
  • No responsibility for vehicle damage. Miles is not responsible for any damage to your vehicle or property arising from roadside services performed by the Roadside Provider or its independent local providers; those services are performed by independent third parties, and any related claim is between you and that provider.
  • Vehicle compatibility and diagnostic data. The data, diagnostics, and features available through the Device depend on your vehicle’s make, model, and year and on what the vehicle manufacturer makes available through the OBD-II port. Not all data or features are available for all vehicles, and manufacturers may change what they support at any time. Miles does not guarantee compatibility with your vehicle or the availability of any particular data or feature.
  • Limited Device Warranty. The Device is covered by a limited hardware warranty for one (1) year from the date of purchase, as described at the point of sale or on mileslabs.com. Except as expressly stated, the Device is provided without other warranties, as described in Section 10.
  • Returns. Devices purchased from mileslabs.com may be returned, and the Membership fee refunded, during the 60-day return and money-back window described in Section 4 above Devices purchased from a retailer (such as Amazon) are subject to that retailer’s return policy.
  • Orders, pricing, and risk of loss. All orders are subject to acceptance and availability. Our order confirmation acknowledges your order but is not acceptance; a contract is formed when we ship the Device. We may refuse, limit, or cancel an order (including for pricing or stock errors or suspected fraud), and we will honor the price shown when your order is accepted. Physical Devices are sold under a shipment contract, so risk of loss and title pass to you when we deliver the Device to the carrier.
  • Selling or transferring your vehicle. Before you sell, transfer, return, or dispose of a vehicle in which a Device is installed, you must either remove the Device from the vehicle or end the Services for that vehicle in the App, so that the Services no longer collect location or driving data for a vehicle you no longer own or control. If you leave the Device with the vehicle for a new owner, you are responsible for removing the vehicle and Device from your account and for the handoff to the new owner.

6. Telematics Data, Miles Score, and Insurance Services

6.1 Insurance-Related Services

Miles Labs Insurance Services, LLC is a licensed insurance producer in select U.S. jurisdictions and operates as a referral agency: it may refer you to one or more insurance carrier partners (“Carrier Partners”) that offer auto and other insurance products; Carrier Partners may also quote bundles or other lines of insurance. Miles Labs Insurance Services does not underwrite, bind, quote, or adjust insurance policies, and does not provide insurance advice, recommendations, or endorsements. The “Insurance Features” are the optional features that let you (i) unlock and share your Miles Score with Carrier Partners and (ii) be referred to a Carrier Partner for a quote. By using the Insurance Features, you agree to the terms in this Section. You may use the Device and non-insurance features without using the Insurance Features.

6.2 Telematics Data We Collect

By using the Services, you acknowledge and agree that Miles may collect, receive, store, and process data from or about you (collectively, "User Data"), as well as data relating your use of the Services, the App, and the Device, including usage data, location data, sensor data, and any other data generated through your interaction with the Services. Miles and its licensors own all rights in any data derived from, aggregated with, or based on User Data, including de-identified, anonymized, or statistical data (collectively, "Derived Data"). Miles may use, analyze, aggregate, de-identify, and otherwise exploit User Data and Derived Data for any lawful purpose, including to improve, develop, and commercialize the Services and Miles' other products and offerings, and to share such data with affiliates, service providers, and business partners, in each case subject to the Miles Privacy Policy. Nothing in this section limits any rights or obligations set forth in the Miles Privacy Policy.

Without limiting the foregoing, the Device collects categories of data (“Telematics Data”) including driving behavior data (speed, acceleration, hard braking, cornering, idle time), trip data (start/end times, duration, time-of-day patterns, mileage, odometer), location data (GPS coordinates, heading, course, route, collected at up to 60 points per minute while moving), vehicle and engine data (RPM, throttle, pedal position, steering angle, fuel, engine hours, seatbelt status), diagnostics data (DTCs, MIL status, OBD-II PIDs), and vehicle identification (VIN, year, make, model). Telematics Data is collected automatically while the ignition is on and the Device is connected, transmitted via cellular through a third-party device-and-connectivity provider that acts as Miles’s service provider and does not independently use your data, to Miles servers. Telematics Data is owned by Miles, and Miles reserves all rights, titles, and interests in and to the Telematics Data. To the extent you have or obtain any right, title, or interest in or to the Telematics Data, you agree to assign and hereby do assign to Miles any and all of your rights, titles, and interests in and to the Telematics Data.

6.3 Miles Driving Insights and the Miles Score

Miles driving insights. Miles may generate its own driving insights or assessments — for example, trip-level grades — within Miles’s own systems to support the Services. Any such internal assessment is generated by Miles, is held within Miles’s environment, is not furnished to any consumer reporting agency and is not shared with insurance carriers, and is not a consumer report. It is part of the Services governed by these Terms, is separate from the Miles Score, and is not affected if you opt out of the Miles Score. Miles may or may not make any such assessment visible to you.

The Miles Score (a feature you may be able to enable, if and when available). Separately, Miles may offer an insurance-grade driving score, based on the vehicle (the “Miles Score”), generated by a third-party consumer reporting agency under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) (“FCRA”). If and when the Miles Score feature is available, no Telematics Data will be furnished to the consumer reporting agency unless and until (a) the feature is live and (b) you affirmatively enable the Miles Score in the App for an enrolled vehicle. If you choose to enable the Miles Score, Miles will furnish a subset of your Telematics Data to the consumer reporting agency in a daily encrypted batch — identity and matching information (name, date of birth, address, and a vehicle identifier), and driving events from the rolling prior 30 days (such as trip start/end, hard braking, hard acceleration, and high-speed events, each with timestamp, location, odometer, speed, and related fields). The consumer reporting agency generates the Miles Score using its proprietary models and provides it to Miles daily, where it is displayed in the App. By default, furnished data is flagged inaccessible to insurance carriers, and no carrier or third party may access your Miles Score or underlying data unless you separately and affirmatively consent to unlock it as described in Section 6.5. You can re-lock it or opt out of the Miles Score entirely at any time (Section 6.7). See our Miles Score & Insurance Disclosure for full details of what is shared and your choices.

6.4 Your FCRA Rights

If and when the Miles Score feature is available and generated by a consumer reporting agency, you will have rights under the FCRA, including the right to access your file with the consumer reporting agency once every 12 months at no cost; the right to dispute inaccurate information (the consumer reporting agency must investigate and respond, generally within 30 days); the right to an adverse action notice if a Carrier Partner takes adverse action based in whole or part on your report; and the right to a security freeze. Contact information for the consumer reporting agency will be provided in the Miles Score & Insurance Disclosure when the feature is available.

6.5 Default Protection and Carrier Access Consent

  • Two-step consent; flagged by default. Collection of Telematics Data and Miles’s own internal driving insights are part of the Services governed by these Terms. If and when the Miles Score feature is available, the Miles Score adds two separate, affirmative consents. First (Consent 1), to generate the Miles Score you consent to Miles furnishing your driving data to a third-party consumer reporting agency; no data is furnished to the consumer reporting agency until the feature is live and you give this consent. Second (Consent 2), furnished data is flagged inaccessible to insurance carriers by default, and you must give a separate, explicit consent to unflag it before any carrier can access your Miles Score, as described below.
  • Carrier access requires your consent. If and when the Miles Score feature is available, when you choose to use your Miles Score for an insurance quote or referral, you will provide separate, affirmative consent for Miles to instruct the consumer reporting agency to remove the access lock. Only then does your Miles Score become available to Carrier Partners through the consumer reporting agency. This unlock is general — not limited to one carrier.
  • Revocation. If and when the Miles Score feature is available, you may revoke carrier access at any time in the App; Miles will instruct the consumer reporting agency to re-lock your data for future inquiries. Revocation does not affect access that already occurred while unlocked.

6.6 Insurance Referrals and Compensation

Miles Labs Insurance Services acts solely as a referral source and does not quote, bind, issue, place, underwrite, adjust, or service any policy; any policy you obtain is solely between you and the Carrier Partner. Miles Labs Insurance Services may receive compensation from Carrier Partners — commissions, referral fees, or bounties — based on the Carrier Partner, applications, policies, profitability, or premiums generated through the Service. This compensation does not increase your premium, which is determined solely by the Carrier Partner. Miles Labs Insurance Services does not rank, recommend, or endorse one Carrier Partner over another. Insurance products are not available in all states. You may request additional information regarding the expected compensation related to your particular purchase of insurance and alternative quotes, as required by state law.

6.7 Your Choices and Opt-Outs

You may (a) re-lock carrier access, (b) turn off Miles Score generation entirely (if and when the feature is available, stopping transmission to the consumer reporting agency going forward; your existing score is locked and stops updating), or (c) stop all Telematics Data collection by removing the Device. Other Miles features remain available if you opt out of scoring, and opting out of the Miles Score does not affect Miles’s own internal driving insights, which remain part of the Services. Data previously transmitted to a consumer reporting agency is subject to that agency’s own retention policies.

6.8 No Insurance Advice

MILES LABS, INC. AND MILES LABS INSURANCE SERVICES, LLC DO NOT PROVIDE INSURANCE ADVICE. NOTHING IN THE SERVICE, INCLUDING ANY MILES SCORE OR REFERRAL, IS A RECOMMENDATION TO PURCHASE, MODIFY, CANCEL, OR DECLINE ANY INSURANCE PRODUCT. A FAVORABLE MILES SCORE DOES NOT GUARANTEE LOWER PREMIUMS OR COVERAGE. ENABLING, GENERATING, OR SHARING A MILES SCORE DOES NOT GUARANTEE ANY DISCOUNT, SAVINGS, ELIGIBILITY, OR PARTICULAR RATE; CARRIERS MAKE THEIR OWN DECISIONS. YOU ARE SOLELY RESPONSIBLE FOR YOUR INSURANCE DECISIONS.

6.9 State-Specific Disclosures

Some states have enacted privacy laws that may apply to the collection, use, and sharing of your information through the Services. See our Privacy Policy for more information about these laws and your rights under them.

7. Crash Response Services (Miles Guard Membership)

Crash Response is part of the Miles Guard Membership. In this Section, the "Monitoring Provider" means a third-party professional monitoring and dispatch center Miles contracts with to receive crash signals and coordinate emergency response. Miles may change the Monitoring Provider at any time without notice to you. See the Crash Response supplement for current provider details.

7.1 What Crash Response Is

The Crash Response feature uses data from the Device to detect events that appear to be a vehicle crash (a “Crash Event”). When a suspected Crash Event is detected, Miles relays event information to the Monitoring Provider, which may request emergency services and attempt to contact you and your designated emergency contacts based on the apparent severity. Crash Response is an assistive convenience feature that depends on technology, networks, sensors, and third parties Miles does not control, and it will not function in all circumstances. PLEASE NOTE: the Crash Response feature is not an insurance product, a medical or life-safety guarantee, or a replacement for your own judgment and direct contact with emergency services. See our Crash Response supplement for details on how the feature works, what data is shared, and the escalation process.

When a Crash Event is escalated, Miles discloses information to the Monitoring Provider necessary to coordinate a response, which may include your location, vehicle information, and emergency contact details. See our Crash Response supplement for a full description of the data shared during an escalation.

The Monitoring Provider uses this information to attempt to reach you and your emergency contacts and to request dispatch of local emergency services, and may share relevant information with those responders (911 / PSAPs).

7.2 Not a Substitute for 911 and Not a Guarantee of Crash Detection

IN AN EMERGENCY, ALWAYS DIAL 911 (OR YOUR LOCAL EMERGENCY NUMBER) YOURSELF WHENEVER YOU ARE ABLE TO DO SO. DO NOT RELY ON CRASH RESPONSE AS YOUR ONLY MEANS OF OBTAINING EMERGENCY HELP.

Crash Response is not an emergency service and is not a substitute for directly calling 911. Miles does not provide emergency, medical, fire, police, or ambulance services and does not dispatch first responders itself. The Monitoring Provider and PSAPs, not Miles, determine whether and how to respond. The Services may not detect a crash, may detect a crash that did not occur, may be unable to determine your location accurately, and may be unable to reach you, the Monitoring Provider, or emergency services. Never delay calling 911 to use or wait for the Services.

7.3 Detection, Confirmation, and Escalation

  • Detection. The Device monitors vehicle data and applies algorithms intended to identify patterns consistent with a serious crash. Detection may not occur for low-speed, stationary, or atypical incidents. See our Crash Response supplement for details on detection methods and limitations.
  • Verification. When a suspected Crash Event is detected, the Monitoring Provider will attempt to contact you by phone to verify whether you need assistance. If you are reached and confirm you are safe, no further escalation occurs. If you cannot be reached or do not respond, the Monitoring Provider may escalate to emergency services and your designated emergency contacts.
  • Escalation. If a serious crash is indicated, or you do not respond, the Services relay event information to the Monitoring Provider per Section 7.1.
  • False alarms. Crash-detection technology may produce false positives and false negatives, including alerts triggered by events such as hard closure of doors, the trunk, cargo area, or engine hood, connecting or towing a trailer, or loose or shifting cargo. If the Monitoring Provider contacts you following a suspected Crash Event and you are not in an emergency, you should inform them that you are safe so that emergency services are not dispatched.

7.4 Inherent Limitations and Dependencies

You acknowledge the Services have significant inherent limitations and depend on conditions and third parties outside Miles’ control, and may fail to operate, in whole or part, if any of the following is not met:

  • The Services will not detect all crashes and may register a crash where none occurred.
  • A properly functioning Device and a working cellular, GPS, and/or data connection are required; the Services will not function without them or in areas of poor coverage.
  • Location information is approximate and may be inaccurate, delayed, or unavailable.
  • The Services rely on Device sensors and software, subject to their accuracy and limitations.
  • You must grant and maintain required App and Device permissions (location, Bluetooth, notifications, background operation); revoking them will impair or disable the Services.
  • The Services rely on third parties Miles does not control, including the Monitoring Provider, wireless carriers, mapping/data providers, and PSAPs and responders, whose availability and performance are not guaranteed.

7.5 Your Responsibilities

You agree to keep your account, vehicle, and contact information accurate; maintain a compatible, properly functioning, connected Device with required permissions; familiarize yourself with the Services; use them lawfully and not while driving; and respond promptly to verification calls from the Monitoring Provider if you are safe. You are responsible for all activity through your account and Device.

7.6 Emergency Contacts and Consent to Be Contacted

The Services let you designate emergency contacts and authorize Miles and the Monitoring Provider to contact them and to request and share information about you and your drivers for emergency response. You authorize Miles to disclose to the Monitoring Provider the information described in Section 7.1 — including information about the drivers on your account — for the purpose of coordinating a response to a Crash Event. By providing an emergency contact, you represent that you have that person’s prior consent to be contacted and to have their name, relationship, and phone number used as described. If a driver on your account is a minor, you represent that you are the parent or legal guardian, or otherwise have authority, to consent to the collection of that minor’s information and its disclosure to the Monitoring Provider and emergency responders for safety purposes. You consent to receive calls, text messages, and notifications (including automated messages) from Miles and the Monitoring Provider in connection with the Services.

7.7 Costs and Responder Fees

There is no separate charge for a Crash Response escalation beyond your Miles Guard Membership, but you are responsible for third-party costs arising from a response — ambulance, towing, roadside, or other services. Standard carrier message and data rates may apply.

7.8 Acknowledgment and Assumption of Risk

You acknowledge the limitations in this Section, that the Services may fail to operate for reasons outside Miles’ control, and that you remain responsible for your own safety and for contacting emergency services directly. You accept the risk that the Services may not detect a Crash Event, may generate a false alarm, or may otherwise fail, and you will not rely on the Services as your sole means of obtaining emergency assistance.

7.9 Consent to Monitoring; Releases; Not an Insurer

By enabling Crash Response, you consent to the monitoring of crash and signals from your Device by Miles and the Monitoring Provider and to the disclosures described in Section 7.1. Neither Miles nor the Monitoring Provider nor the Roadside Provider is an insurer or an emergency service; the Services are not insurance and are not a substitute for insurance or for emergency services.

To the maximum extent permitted by law, the warranty disclaimers, releases, and limitations of liability in these Terms apply for the benefit of the Monitoring Provider and the Roadside Provider as well as Miles, and those providers are intended third-party beneficiaries of those provisions. In any event, you release Miles, the Monitoring Provider, and the Roadside Provider from liability for that loss, and you and your insurers waive any right of subrogation against them, except in cases of gross negligence or willful misconduct. You agree to make these provisions known to other drivers on your account who use these features.

8. Roadside Assistance Services (Miles Guard Membership)

Roadside Assistance is part of the Miles Guard Membership and is provided through a third-party provider (“Roadside Provider”). Miles may change the Roadside Provider at any time without notice to you. Our Roadside Assistance terms, which set out the covered services, limits, and current provider details, are incorporated into and form part of these Terms.

Miles Labs does not represent itself as, and is not, a “motor club,” “auto club,” or similar membership organization; Miles Labs may facilitate access to roadside assistance through its technology platform and its contractual relationship with the Roadside Provider, but does not itself perform roadside services or maintain a fleet of service vehicles.

  • How it works. When you request roadside assistance through the App, Miles shares your location, vehicle information, and contact details with the Roadside Provider, which arranges for a service provider (such as towing, jump-start, lockout, fuel delivery, or tire change) to be dispatched to you.
  • Third-party service. The Roadside Provider and the local service providers are independent third parties; Miles does not perform roadside services and does not control their availability, timing, quality, or conduct.
  • Costs, limits, and eligibility. Covered services and any limits (for example, number of events per term, mileage, or service caps) are as described at purchase, in the App, and in our Roadside Assistance terms, which set out the specific limits for each type of service (for example, a maximum towing distance per event, with additional mileage, winch, and special-circumstance charges payable by you). Miles reserves the right to impose annual usage caps; decline service we reasonably believe is fraudulent or abusive; decline service for vehicles used primarily for rideshare, rental, or freight purposes; and require claims to be submitted within a specified deadline. See our Roadside Assistance terms for details on usage caps and claim-submission deadlines. Costs beyond covered limits, and any services not covered, are your responsibility.
  • No guarantee. Roadside Assistance is a convenience feature provided on a best-efforts basis; response and availability are not guaranteed and depend on location, conditions, and third-party providers.

9. Intellectual Property

Miles and its licensors own all rights in the Services, including the App, software, Device firmware, Miles Score presentation, content, and trademarks. These Terms grant you a limited license to use the Services and do not transfer any ownership. You may not use Miles’ trademarks without permission. If you provide feedback, ideas, suggestions, feature requests, or other input regarding the Services (“Feedback”), you assign to Miles all right, title, and interest in such Feedback, and Miles may use, modify, and incorporate Feedback into the Services or any other products or services without restriction, attribution, or compensation to you. You waive any moral rights in Feedback to the extent permitted by law. Miles may update the software or firmware in the App or Device from time to time, including remotely and without advance notice to you; such updates may affect or erase functionality, data, or metadata stored in connection with the Services, and Miles is not responsible for any functionality, data, or metadata affected or erased as a result.

10. Disclaimers of Warranties

EXCEPT FOR ANY EXPRESS LIMITED DEVICE WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DEVICE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MILES DOES NOT WARRANT THAT THE DEVICE WILL BE OPERATIONAL OR THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY CRASH WILL BE DETECTED, THAT OTHER EVENTS WILL NOT BE IDENTIFIED AS A CRASH OR ANY RESPONSE WILL OCCUR OR BE TIMELY, OR THAT THE MILES SCORE WILL RESULT IN ANY INSURANCE OUTCOME.

IN ANY EVENT, MILES IS NOT RESPONSIBLE FOR THE OPERATION OR PERFORMANCE OF THE VEHICLE IN WHICH THE DEVICE IS INSTALLED OR THE DRIVING PERFORMANCE OF ANY DRIVER, AND DISCLAIMS ALL WARRANTIES AND LIABILITY WITH RESPECT THERETO.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILES AND ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF LIFE, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS, ARISING OUT OF OR RELATING TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILES AND ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, WILL NOT BE LIABLE FOR, AND EXPRESSLY DISCLAIM ALL LIABILITY ARISING FROM OR RELATING TO, THE ACTS OR OMISSIONS OF ANY THIRD PARTY (INCLUDING THE MONITORING PROVIDER, THE ROADSIDE PROVIDER, CARRIER PARTNERS, PSAPS, AND RESPONDERS), EVEN IF MILES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MILES IS NOT LIABLE FOR ANY INSURANCE DECISION BY YOU OR A CARRIER PARTNER, OR FOR THE RESPONSE OR NON-RESPONSE OF EMERGENCY OR TOWING SERVICES. WITHOUT LIMITING ANY OF THE FOREGOING, MILES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID TO MILES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (II) USD $5,000.

If any limitation or exclusion of liability set forth in this section is found to be unenforceable or invalid by a court of competent jurisdiction, such limitation or exclusion will not be stricken entirely but will instead be modified or narrowed to the minimum extent necessary to make it enforceable and valid under applicable law. Any such modification will not affect the enforceability or validity of the remaining limitations and exclusions in this section, all of which will remain in full force and effect in accordance with these Terms.

Nothing in these Terms limits liability that cannot be limited under applicable law, including for gross negligence, willful misconduct, or death or personal injury where such limitation is prohibited. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Miles and its affiliates from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your provision of inaccurate information to Miles, your failure to obtain an emergency contact’s consent, your violation of these Terms or applicable law, or charges and fees described in Section 7.7.

13. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully as it affects your rights, including your right to file a lawsuit in court. If a court or arbitrator determines that any part of this Section 13 is invalid or unenforceable, the court or arbitrator will modify or strike only the minimum portion necessary to make this Section 13 enforceable, and the remainder of this Section 13 will remain in effect as modified.

13.1. Binding Individual Arbitration

You and we acknowledge and agree that any dispute arising in connection with the Service will be settled by binding individual arbitration conducted by the American Arbitration Association (“AAA”) according to the U.S. Federal Arbitration Act (“FAA”) and federal arbitration law and according to the AAA’s Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator. You and the Company both agree that the arbitration will be conducted in the English language and that the arbitrator will be bound by these Terms.

For Disputes in which the claimant seeks less than $10,000, the arbitrator will decide the matter solely on the basis of written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For matters in which the claimant seeks $10,000 or more, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings shall be conducted by video or telephone, unless the arbitrator determines an in-person hearing to be necessary. If an in-person hearing is required, the hearing will take place in Denver, Colorado unless the arbitrator determines that this would pose a hardship for the claimant, in which case the in-person hearing may be conducted in the claimant’s state and county of residence.

The arbitrator (not a judge or jury) will resolve the Dispute. Unless you and the Company agree otherwise, any decision or award will include a written statement stating the decision of each claim and the basis for the award, including the arbitrator’s essential factual and legal findings and conclusions.

To the fullest extent allowed by applicable law, the arbitrator may only award legal or equitable remedies that are Individual to you or the Company to satisfy one of our individual claims (that the arbitrator determines are supported by credible relevant evidence).

An arbitration award, and any judgment confirming it, applies only to that specific case; it cannot be used or offered as precedent in any other case except to enforce the award itself.

Any decision or award may be enforced as a final judgment by any court of competent jurisdiction or, if applicable, application may be made to such court for judicial confirmation of any award and an order of enforcement.

13.2 Class Action Waiver

To the maximum extent permitted by applicable law, you hereby waive the right to participate as a plaintiff or class member in any purported class action, and may not:

  • seek to bring, join, or participate in any class or representative action, collective or class-wide arbitration, or any other action where another individual or entity acts in a representative capacity; or
  • consolidate or combine individual proceedings or permit another to do so without the express consent of all parties to these Terms.

13.3 Your 30-Day Right to Opt Out

You have the right to opt out of and not to be bound by the Binding Individual Arbitration provisions set forth in these Terms of Use (except for the class action waiver, which is not subject to an opt-out). To exercise this right, you must send written notice of your decision by email to legal@mileslabs.com

Your notice must include your name, mailing address, and email address associated with your account with/relationship to the Company, and state that you do not wish to be bound by the Binding Individual Arbitration and Class Action Waiver provisions set forth in these Terms. TO BE EFFECTIVE, THIS NOTICE MUST BE EMAILED, POSTMARKED, OR DEPOSITED WITHIN 30 DAYS OF THE DATE ON WHICH YOU FIRST ACCEPTED THESE TERMS UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW; OTHERWISE, YOU WILL BE BOUND TO ARBITRATE DISPUTES IN ACCORDANCE WITH THIS SECTION. You are responsible for ensuring that the Company receives your opt-out notice, so you may wish to send it by a means that provides for a delivery receipt. If you opt out of these provisions, the Company will not be bound by them with respect to disputes with you.

13.4 Time to Bring Claims

Any claim or dispute arising out of or relating to the Services or these Terms must be filed within one (1) year after it arises, or it is permanently barred except as precluded by applicable law.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except where applicable consumer-protection law requires otherwise.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new ‘Last updated’ date and, where required, provide additional notice. Material changes will be communicated as required by law or these Terms. Your continued use of the Services after an update means you accept the revised Terms.

16. Miscellaneous

  • Entire agreement. These Terms, the Privacy Policy (including its supplements), the Miles Roadside Assistance terms, and any terms presented at purchase are the entire agreement between you and Miles regarding the Services.
  • Deletion and account closure. You may request deletion of your account through the App or by contacting us. When you delete your account, Miles will delete your data in accordance with our data retention policy, unless otherwise required by applicable law. See the Privacy Policy for further detail on retention and deletion.
  • Severability. If any provision is unenforceable, the remainder remains in effect. Without limiting the foregoing, if any provision of these Terms (including the releases and waivers of subrogation in Section 7.9, the limitation of liability in Section 11, or the arbitration agreement and class-action waiver in Section 13) is found unenforceable as against the personal claim of a minor driver on your account, that finding affects only that provision's enforceability against that minor's own claim and does not affect the enforceability of that provision against you or any other person, or the enforceability of any other provision of these Terms.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, or sale.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Suspension and termination. We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms or applicable law, fail to pay, or where reasonably necessary to protect the Services, other users, or the public; where practical we will provide notice. Termination does not relieve you of amounts owed.
  • Force majeure. Miles is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, severe weather, fire, flood, war, terrorism, civil disturbance, labor disputes, governmental action, public-health emergencies, and failures or outages of utilities, networks, carriers, providers, or the internet.
  • Electronic communications. You consent to receive communications, agreements, notices, and disclosures from us electronically — by email, through the App, or by posting — and you agree that electronic communications and records satisfy any legal requirement that they be in writing.
  • Third-party beneficiaries. Except for the Monitoring Provider and the Roadside Provider, who are intended beneficiaries of the disclaimers, releases, and limitations of liability in these Terms (Sections 7, 10, and 11), there are no third-party beneficiaries of these Terms. You have no contractual relationship with, and no rights against, Miles’s other affiliates, licensors, or service providers under these Terms.
  • Minors; non-signatories. As noted above in Section 2, if a driver on your account is a minor, you represent and warrant that you are the minor’s parent or legal guardian, or otherwise have full legal authority to act on the minor’s behalf, and that you consent to the minor’s use of the Services on the minor’s behalf and are authorized to, and do, bind the minor to these Terms, including the releases and waivers of subrogation in Section 7.9, the limitation of liability in Section 11, and the arbitration agreement and class-action waiver in Section 13, to the maximum extent permitted by applicable law.

17. Provisions Related to App Stores

The following terms also apply when you use the App as obtained from either the Apple App Store or Google Play Store (the providers of such distribution methods each an “App Distributor”):

  • The Terms of Service are an agreement between you and us, not with the App Distributor.
  • The license granted to you for the App is limited to a non-transferable (except in the case of family sharing or volume purchasing mechanisms permitted by the App Distributor) license to use the App on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service.
  • We, not the App Distributor, are responsible for addressing your or any third-party claims relating to the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. These Terms do not limit our liability beyond what is permitted by applicable law.
  • We are responsible for providing any maintenance and support services with respect to the App as specified in these Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
  • In the event of any third-party claim that the App infringes that third-party's intellectual property rights, we, not the App Distributor, are solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
  • In the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App.
  • You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App.
  • You acknowledge and agree that the App Distributors are third-party beneficiaries of these Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
  • If you have any questions, complaints, or claims with respect to the App, contact Miles Labs, Inc.

18. Contact

Questions about these Terms can be sent to support@mileslabs.com, or by mail to Miles Labs, Inc., 1500 N. Grant St #4877, Denver, CO 80203.